Legal & Policy

Privacy Policy for TRIPPO TRAVELS

Please read carefully before using any of our services

1. Introduction

Welcome to TRIPPO TRAVELS ("we," "us," "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, process, and disclose your information when you use our services, including our website trippotravels.com , mobile applications, and in-person consultations.

As a Data Fiduciary under the Digital Personal Data Protection Act, 2023, we are responsible for the lawful processing of your personal data. Our registered office is at C57 , Mahendru Enclave , Delhi, 110009, India..

2. The Information We Collect

To provide you with our travel planning and booking services, we need to collect certain personal data. The types of information we may collect include:

Personal Identification Information:

  • Full Name
  • Gender
  • Date of birth
  • Contact details such as your address
  • Phone number
  • Email address

Government-Issued Identification & Travel Documents:

  • Passport details (number, issue/expiry date, country of issue).
  • Visa information and application details.
  • National identification numbers such as an Aadhaar Card or PAN card, where required by law for bookings.

Financial Information:

  • Credit/debit card details (card number, expiry date, CVV).
  • Billing address.
  • Bank account information for processing refunds.

Travel and Booking Information:

  • Travel itineraries, including flight, hotel, car rental, and tour bookings.
  • Frequent flyer and loyalty program numbers.
  • Dietary requirements, meal preferences, and seating preferences (which may imply sensitive information about your health or religion).
  • Information about travel companions. You must have the consent of your travel companions before providing their data to us.

Sensitive Personal Information:

  • Health or medical information relevant to your travel arrangements (e.g., mobility needs, allergies, requests for medical assistance). We will only collect this with your explicit consent.

Technical Information:

  • IP address, browser type, and operating system when you visit our website.
  • Cookie data (please see our Cookie Policy below).

Communications:

  • Records of your correspondence with us, including emails, chat sessions, and phone calls.
3. How We Use Your Information:

We use your personal data for specific, explicit, and legitimate purposes, including:

To Fulfill Our Contract with You:

  • To process your bookings with airlines, hotels, tour operators, and other travel partners.
  • To arrange for visas and other necessary travel documentation.
  • To issue tickets and vouchers.
  • To process payments and manage refunds.

To Communicate with You:

  • To send booking confirmations, travel updates, and disruption alerts.
  • To respond to your queries and provide customer support.

For Marketing Purposes (with Your Consent):

  • To send you newsletters, special offers, and promotions that may be of interest to you. You can opt-out of these communications at any time.

To Improve Our Services:

  • For internal analysis and research to improve our website, services, and customer experience.

To Comply with Legal Obligations:

  • To meet requirements from law enforcement, immigration, or other government authorities.
  • For financial auditing and reporting.
4. Data Sharing and Disclosure

Your personal data is shared only to the extent necessary to provide our services. We may disclose your information to:

  • Primary Service Providers: Airlines, hotels, cruise lines, tour operators, and car rental companies.
  • Global Distribution Systems (GDS): Computerised reservation networks used to access travel data and make bookings.
  • Third-Party Service Providers: Visa facilitation services, travel insurance providers, and payment gateways.
  • Government Authorities: Such as customs, immigration, and security services, as required by law in the countries you are travelling

We ensure that all third parties with whom we share your data have adequate data protection measures in place and use your data only for the specified purposes.

5. Data Security

We have implemented robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure Sockets Layer (SSL) encryption for data transmitted online./li>
  • Strict access controls to our internal systems.
  • Regular security assessments and staff training on data protection.
6. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. After this period, your personal data will be securely destroyed or anonymised..

The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents.

07. Your Rights as a Data Principal

Under the DPDP Act, 2023, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Correction: You can request to correct any inaccurate or incomplete data.

Right to Erasure: You can request the deletion of your personal data, subject to our legal and contractual obligations.

Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw it at any time.

Right to Grievance Redressal: You have the right to lodge a complaint with our Grievance Officer if you are unsatisfied with how we have handled your data.

To exercise any of these rights, please contact our Grievance Officer.

08. International Data Transfers

As a travel agency, we facilitate bookings worldwide. This means your personal data may be transferred to, and processed in, countries outside of India. We will ensure that such transfers are made in compliance with applicable laws and that appropriate safeguards are in place to protect your data.

09. Cookie Policy

Our website uses cookies to enhance your user experience, analyse site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the new effective date.

11. Grievance Officer & Contact Us

In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding your personal data. For any questions, concerns, or to exercise your rights, please contact:

Grievance Officer Name: HARSH VARDHAN

Email: info@trippotravels.com

Phone: +91-9220242202

Address: C57, Mahendru Enclave, 110009, Delhi, India